Privacy Policy

1. Introduction

AirRia ("we", "us", "our") is a home plumbing service based at 89, Jalan Pasir Putih, 31650 Ipoh, Perak, Malaysia. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website at airriaxz.biz. We are committed to handling information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using this website or submitting a contact form, you agree to the terms described in this policy. If you have questions, contact us at [email protected].

2. Data We Collect

We collect only the information you provide when making an inquiry or booking a service:

• Name — to address you and log the appointment
• Email address — to send booking confirmations and follow-ups
• Phone number (optional) — to contact you about scheduling
• Message content — to understand the plumbing issue described

We also collect limited technical data automatically when you visit the site, including browser type, page visited, and approximate location. This is collected via cookies and analytics tools. See our Cookie Policy for details.

Legal basis for processing: Your information is processed on the basis of your consent (when you submit a form) and our legitimate interest in responding to service inquiries.

3. How We Use Your Data

Information submitted through our contact form is used to:

• Respond to your inquiry and confirm service bookings
• Coordinate scheduling and follow up on completed visits
• Maintain internal records of service history
• Improve the quality and relevance of our services

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who assist in operating the website (such as email delivery or analytics services), but only under confidentiality agreements.

Retention period: Contact form submissions and booking records are retained for up to 24 months, after which they are deleted unless required for ongoing service or legal obligations.

4. Data Protection

We take reasonable steps to protect personal data against unauthorised access, loss, or misuse. These include:

• Encrypted transmission (HTTPS) between your browser and our website
• Restricted internal access — only personnel directly involved in bookings can view submissions
• Regular review of data handling practices

In the event of a data breach that may affect your rights, we will notify relevant parties in accordance with applicable law.

5. Cookies

This website uses cookies to support basic functionality and understand how visitors use the site. You can manage cookie preferences on our Cookie Policy page. Rejecting optional cookies does not affect your ability to use the site.

6. Your Rights

Under Malaysia's PDPA, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Withdraw consent for processing where consent was the legal basis
• Request deletion of your data, subject to any legal retention obligations
• Object to processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We aim to respond within 14 working days.

7. Third-Party Links

Our website may contain links to external sites, including Google Maps for location display. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

For any questions or concerns regarding this Privacy Policy or how your data is handled:

• Email: [email protected]
• Address: AirRia, 89, Jalan Pasir Putih, 31650 Ipoh, Perak, Malaysia